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Alert Social Media, But Bad Follow-Up by Holiday Inn Arlington

My check-in at the Holiday Inn Arlington at Ballston brought unwelcome news. Because of Hurricane Irene two weeks before, the hotel needed work on their electrical system the next day — with the power off in the hotel from 10:00 a.m. until 6:00 p.m. on a Saturday! The hotel made no attempt to contact me before I showed up. They made it worse by fumbling the customer service follow up.

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A look back: Unwise pre-9/11 carry-on bags

Before 9/11 savvy travelers could load up with all kinds of “just in case” carry-on items. Here are suggestions from the morning of Sept. 11, 2001 in USA TODAY.

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Should I update my GPS maps? No way!

I currently drive a three year-old Mercury Mariner Hybrid with a factory-installed GPS navigation system. Just like its smaller and more portable GPS cousins, this built-in unit is a great tool to drive to my intended destinations and locate points of interest along the way, like restaurants and hotels. Since it’s built-in, it’s always powered [...]

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